A message from Newbie

Dear Newbie Lovers,

At Newbie we look out for each other, and we understand that now more than ever we need to be vigilant while we all navigate the ongoing effects of COVID-19. We send our love and sympathy to those who are affected.

We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus. Owing to the latest Government announcement all of our stores will re-open the 12th of april (view our updated opening hours here). We are delighted to be able to welcome you back, but of course our community, staff and your safety remains the utmost priority. We will continue to monitor Government Guidelines closely to ensure we’re updating you with any further changes as and when they happen

We want you to feel safe when you visit our stores and have implemented the following methods in which you can continue to shop with us:

  • Please always wear mask when you visit our stores. We also have maximum capacity at each store using the Government Guidelines. 
  • We will have signage and stickers denoting the social distancing guidelines, we ask you to please follow these guidelines
  •  We have hand sanitiser available in all stores and are regularly cleaning all surfaces as per guideline

During this time, while we remain at home as much as possible for the safety of our loved ones and our communities, Newbiestore.com will be open as usual. We will be offering free standard delivery on orders over £20. You may experience extended delivery timeframes due to larger volume of orders on our website or heavier demand on our courier services.

Thank you for bearing with us as we do our best to get your Newbie goodies to you as quickly and safely as possible.

Following government guidelines and ensuring the safety of our staff and customers is our priority. We are in daily contact with our distribution centre, who have put in place measures to ensure the safety of its staff. This includes staff working over two meters apart and sanitisation of all surfaces and shared equipment at least twice daily. All staff have access to gloves, masks and further sanitisation cleansers to ensure they are operating as safely as possible. 

  Online returns will be held in quarantine for 72hrs before being processedGift wrapping remain unavaileble online due to social distancing measures in place at our distribution centre.

Our home delivery service is operating as normal, however, in line with Government recommendations and to reduce physical contact, our delivery drivers will no longer take customer signatures on delivery. Instead, our drivers will request your name rather than your signature for proof of delivery. If your parcel of Newbie goodies doesn’t fit through your letterbox, the delivery driver will place the item at your door, ring your bell or knock on the door and stand at a safe distance while you collect it.

If you have any questions about any of the above or concerns about your Newbie items, please do not hesitate to reach out to our customer service team:
+44(0)7523512465 (Mon - Fri7.30am - 3.30pm) 
You can find further Government recommend guidelines and updates here: https://www.gov.uk/coronavirus
Wash your hands. Avoid touching your face. Social distance. Be responsible.
Take care of each other.
With love,
The Newbie team ❤️