A message from Newbie

Dear Newbie Lovers,
 

At Newbie we look out for each other, and we understand that now more than ever we need to be vigilant while we all navigate the ongoing effects of COVID-19. We send our love and sympathy to those who are affected.

We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus. Owing to the latest Government announcement and London, The South-East and East of England moving into Tier 4, all of our Newbie stores will be closed from midnight on 19th December 2020 until further notice. We will continue to monitor Government Guidelines closely to ensure we’re updating you with any further changes as and when they happen

During this time, while we remain at home as much as possible for the safety of our loved ones and our communities, Newbiestore.com will be open as usual. We will be offering free standard delivery on orders over £20 and an extended returns policy to 60 days on both non-sale and sale items to help make your experience with us as seamless as possible.You may experience extended delivery timeframes. This could be due to larger volume of orders on our website whilst our stores are closed, or heavier demand on our courier services.

Thank you for bearing with us as we do our best to get your Newbie goodies to you as quickly and safely as possible.

Following government guidelines and ensuring the safety of our staff and customers is our priority. We are in daily contact with our distribution centre, who have put in place measures to ensure the safety of its staff. This includes staff working over two meters apart and sanitisation of all surfaces and shared equipment at least twice daily. All staff have access to gloves, masks and further sanitisation cleansers to ensure they are operating as safely as possible. 

  Online returns will be held in quarantine for 72hrs before being processedGift wrapping remain unavaileble online due to social distancing measures in place at our distribution centre.

Our home delivery service is operating as normal, however, in line with Government recommendations and to reduce physical contact, our delivery drivers will no longer take customer signatures on delivery. Instead, our drivers will request your name rather than your signature for proof of delivery. If your parcel of Newbie goodies doesn’t fit through your letterbox, the delivery driver will place the item at your door, ring your bell or knock on the door and stand at a safe distance while you collect it.

 
If you have any questions about any of the above or concerns about your Newbie items, please do not hesitate to reach out to our customer service team:
 
+44(0)7523512465 (Mon - Fri7.30am - 3.30pm) 
customercare@newbiestore.com 
 
You can find further Government recommend guidelines and updates here: https://www.gov.uk/coronavirus
 
Wash your hands. Avoid touching your face. Social distance. Be responsible.
Take care of each other.
 
With love,
The Newbie team ❤️