Dear Newbie Lover,
At Newbie we look out for each other, and we understand that now we need to be more vigilant than usual, while we all are dealing with the ongoing effects of the novel coronavirus (COVID-19). We send our love and sympathy to those who are affected.
We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus. As recommended, we have closed our stores, while Newbiestore.com is of course always open for you and our online customer service team is here to help.
During this time where we remain at home for the safety of our loved ones and our community, we’re pleased to offer free standard Home Delivery on all purchases and we have extended our returns policy to 60 days on both non-sale and sale items, to help make your Newbie experience as easy as possible. Currently, we are unable to offer Collect in Store as a delivery option, and will be in touch with all customers directly who have recently placed an order using this delivery option.
We're in daily contact with our distribution centre, which has put in place all recommendations to ensure the safety of its staff, including all teams working over 2 metres apart and sanitisation of all surfaces and shared equipment at least twice daily. Similarly all staff have access to gloves, masks and further sanitisation cleansers to ensure they are operating as safely as possible.
Our home delivery service is operating as normal, however, in line with Government recommendations, our delivery drivers will no longer take customer signatures on delivery to reduce human contact. If your parcel of Newbie goodies doesn’t fit through your letterbox, the delivery driver will place the item at your door, ring your bell or knock on the door and stand at a safe distance while you collect it. Our drivers will request your name rather than your signature for proof of delivery during this time.
We also want to bring some joy to your lives at home while we self-isolate and will be using our blog to bring you ideas on things to do with your children, useful tips for your little ones’ education while at home, as well as sharing relevant resources for you, our valued community.
Please do let us know what more you’d like to see from us during this time, we’re always delighted to hear from you.
Take care of each other. Keep up with the news. Wash your hands. Be responsible.
The Newbie team ❤️