A message from Newbie

Dear Newbie Lovers,
 

At Newbie we look out for each other, and we understand that now more than ever we need to be vigilant while we all navigate the ongoing effects of COVID-19. We send our love and sympathy to those who are affected.

 

We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus. We want to reassure you that despite the relaxation of restrictions, Newbie will continue to take the health and wellbeing of everyone who visits our spaces incredibly seriously.

 

We will continue to work hard to ensure that you and our staff feel safe when in our stores. We will continue to do the following:

  • Screens at the till will remain in place
  • More frequent cleaning rotas are in place
  • Hand sanitizer will still be available at the front of the store and at touch points
  • While the wearing of face coverings will become a personal choice from 19th July, we ask that everyone treats each other with respect.

Following government guidelines and ensuring the safety of our staff and customers is our priority. All staff have access to gloves, masks and further sanitisation cleansers to ensure they are operating as safely as possible. 

  Online returns will be held in quarantine for 72hrs before being processedGift wrapping remain unavaileble online due to social distancing measures in place at our distribution centre.

Our home delivery service is operating as normal, however, in line with Government recommendations and to reduce physical contact, our delivery drivers will no longer take customer signatures on delivery. Instead, our drivers will request your name rather than your signature for proof of delivery. If your parcel of Newbie goodies doesn’t fit through your letterbox, the delivery driver will place the item at your door, ring your bell or knock on the door and stand at a safe distance while you collect it.

 
If you have any questions about any of the above or concerns about your Newbie items, please do not hesitate to reach out to our customer service team:
 
+44(0)7523512465 (Mon - Fri7.30am - 3.30pm) 
customercare@newbiestore.com 
 
You can find further Government recommend guidelines and updates here: https://www.gov.uk/coronavirus
 
Wash your hands. Avoid touching your face. Social distance. Be responsible.
Take care of each other.
 
With love,
The Newbie team ❤️