Back to FAQs

Delivery

  • We always aim to deliver your order between 1-3 working days after we have confirmed your order depending on what delivery method you choose (standard, express or pick up in store). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas). We do not dispatch on weekends or bank holidays.

  • Standard delivery (48h) is free for every order over £40, for orders under £40 we charge £4 for standard shipping. We also offer express delivery (24h) at a cost of £10 regardless of order value.

    To be able to receive your order with our express alternative you need to place your order before 4pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

  • Only within uk

  • In checkout you choose your shipping address and here it is also possible to use a different billing address.

  • Our store pickup service means you can shop online at home or on the move, and then pick up your items in one of our stores saving you the cost of delivery no matter your order total. Read more about it here.

  • When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.

    Tracking information for standard 48h can sometimes take up to 24hrs to be available.

    Store pickup orders are not traceable via a tracking link, but as soon as your parcel arrives at your selected store, we’ll send you an email confirming that your order has arrived.

  • Tracking information for standard 48h can sometimes take up to 24hrs to be available on royal mails website. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please contact us

  • If you are not home when our courier attempts delivery, or if the parcel don’t fit through the letter box they will leave a note telling you where you can collect your parcel. Your parcel will be held there for 18 calendar days.

  • Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

    If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.

  • Newbie store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.

Payments

  • Visa, Mastercard, Paypal, Apple Pay and Google Pay. Read more about our payment methods here.

Refunds

  • We at newbie store hope that you as a customer will always be satisfied with what you order, but in case you have a change of heart we have a 30 day return policy, starting from the date of receipt. If you send back a product to our online shop, there is no possibility to change to another size or item. You may then add a new order. Read more about our return policy here.

  • You can only return items purchased online to store for an exchange only. Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy)

  • The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.

  • Return is free of charge when you use our pre paid return label. If you want to use a pre paid return label you go to this portal and print it out.

  • We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. We always try to process returns as quickly as possible but during busy periods this could take up to 14 days from when we receive the goods. If you think you return has been missed, please contact us.

Order Online

  • Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner.

    When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process.If you have any difficulty placing your order online please do not hesitate to contact us.

  • If you want to but you can always checkout as a guest.

  • We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.

  • Please reach out to our customer service team, if the order is not dispatched it may be possible to change.

  • You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy)

Gift Card

  • Yes, we have gift cards available online. Find them here

  • You can read all about them here.

Privacy Policy

  • Data security is important to newbie store and we want to be open and transparent regarding how we handle your personal information. We therefore have a privacy policy that determines how your personal data should be processed and protected. You can read about our privacy policy here.

  • The data protection regulation is the eu's regulatory framework that determines how companies and organisations may treat individuals' personal data. It supersedes the personal data act and imposes high standards of personal privacy and information to the person whose personal information is processed. GDPR means "General data protection regulation".

  • We follow European laws regarding GDPR.

  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. No personal information is stored in our cookies.If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. Read about how to opt-out of cookies in our privacy policy

  • It is important for us to handle your personal data with great respect. To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.Our privacy policy explains how we collect and use your personal information. It also describes your rights and how you can make them happen.

    It is important that you read and understand the privacy policy and feel safe in our treatment of your personal data. You are always welcome to contact us for any questions. By visiting our website you are accepting and consenting to the practices described in this policy.

Contact Us

Our customer service team is available to help you with all types of questions.

Call us on +44(0)7523512465 or use the contact form below. Our customer care line is open Monday - Friday7.30am - 3.30pm.

For help over the weekend please call any one of our Newbie stores. Any queries regarding delivery of your order can only be answered Mon-Fri.

Newbie Richmond -  07523 512467
Newbie Bluewater -  07849 082924
Newbie Westfield  -  07715 311985
Newbie Northcote -   07849 084373
 

Email: customercare@newbiestore.com 

Find a Store

We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus.  This means that sadly we will be closing our stores from Thursday 5th November 2020. Read more about our covid 19 approach here.

You can find us in Richmond, Northcote Rd, Bluewater Shopping Centre and Westfield White City.

Use our store locator to find out how to get there.

Northcote Road store opening hours:
Temporarily Closed 


R
ichmond store opening hours:

Temporarily Closed 


Bluewater Shopping Centre store opening hours:
Temporarily Closed 

 

Westfield (White City) store opening hours:
Temporarily Closed 


Meadowhall store opening hours:
Temporarily Closed 

Milton Keynes store opening hours:
Permanently closed

Stop by at newbiestore.com - we're open 24/7 online

Check out our latest Newbie news, get inspired and find your favourites online anytime you like when shopping on our online store.