Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all enquiries in English.

Opening hours
Monday – Friday: 7:30 am – 3:30 pm
customercare@newbiestore.com
Make sure to check your spam folder if you do not receive a ticket number within 15 minutes.

Would you like to talk over the phone?

Please send an email to us with “Call Me” in the subject line. Add your name and mobile number in the message and we will call you for further assistance. We are available within our opening times above and will call you within 24 hours on working days. We will attempt to reach you twice.

Customer support is closed on the following days:

2026

  • 1 January
  • 6 January
  • 3 April
  • 6 April
  • 1 May
  • 14 May
  • 19 June
  • 24 December
  • 25 December
  • 26 December
  • 31 December

2027

  • 1 January

For questions about online delivery during peak season, please see updated information in our Delivery Policy.