Contact Us
Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all inquiries in English.
Our customer care is open Monday - Friday: 7.30am - 3.30pm.
Email: customercare@newbiestore.com
Last order date to receive your order before Christmas is as follows:
Standard Delivery (Royal mail & Evri48): Last day to order is December 18th
Express Delivery: Last day to order is December 20th before 14:00PM
Christmas returns: Purchases made from October 29, 2024, can be returned until January 14, 2025. *Does not apply to sale items.
Customer support is closed on the following days:
2024
2 November 2024
24 December 2024
25 December 2024
26 December 2024
2025
1 January
6 January
18 April
21 April
1 May
29 May
6 June
21 June
24 December
25 December
26 December
31 December
For questions about online delivery during peak season, please see updated information on our Delivery Policy here.