Contact Us

Our customer service team is available to help you with all types of questions. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all enquiries in English.

Opening hours
Monday – Friday: 7:30 am – 3:30 pm
customercare@newbiestore.com
Make sure to check your spam folder if you do not receive a ticket number within 15 minutes.

Would you like to talk over the phone?

Our phone line is closed from 15 June to 17 August. Please contact us by email during this period.

Customer support is closed on the following days:

2026

  • 1 January
  • 6 January
  • 3 April
  • 6 April
  • 1 May
  • 14 May
  • 19 June
  • 24 December
  • 25 December
  • 26 December
  • 31 December

2027

  • 1 January

For questions about online delivery during peak season, please see updated information in our Delivery Policy.