Return Policy

Return address: 

Newbie Store c/o ILG,
Unit A, Hills Road,
The Birches Industrial Estate,
East Grinstead, RH19 1XZ

Now: Christmas returns valid until 14th Jan 2025. Purchases made from October 29, 2024, can be returned until January 14, 2025.

How to Return an Item Online

We at Newbie hope that you, as our valued customer, will always be satisfied with what you order. However, in case you have a change of heart, we have a 30-day returns policy starting from the day you received your order from us. Please note that we are unable to exchange sizes or items, only refund. You will need to place a new order for any amendments/ additions to your original order.

We strive to process returns as quickly as possible and will notify you by email with a confirmation once your return has been processed. Please note that during busy periods, this could take up to 14 days from the date we receive the goods. Please note that as it is your responsibility to ensure the parcel is returned to us, and that you obtain proof of postage from the Post Office/courier company, when you return it.

To return any unwanted items, please follow these steps:

  • Ensure items have their original labels intact, are unused, unwashed and in their original condition. Do not remove hygiene strips on underwear and bathing suits.
  • All goods returned must be packed in a bag or box. If possible, try to use the original packaging or recycle where appropriate.
  • Fill in the return form and then pop inside your parcel. 
  • Send your items back to us by using Royal Mail Return portal.  
  • We will try to process returns as quickly as possible and we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
  •  If you do not have a returns form, please e-mail us: customercare@newbiestore.com.

 

Which Items Can I Return?

Full Priced Items

You can return any full-priced items purchased within 30 days for a full refund, starting from the day on which you received your receipt from us. This applies to online orders returned to our online team.

All items returned must be unworn, unwashed, and still have their original tags. Any item which does not meet this requirement will be returned to the purchaser.

Sale Items

You can return any sale items purchased within 14 days of receiving your delivery for a full refund. This applies to online orders returned to our online team.

All items returned must be unworn, unwashed, and still have their original tags.

If you have a faulty item, please contact Customer Service.

Gift card

If your order was partially paid with a gift card and the remaining amount with a card, and you only return parts of the order, you will receive a refund primarily to your gift card.

How Much Will I Be Refunded?

You will be refunded the full price that you paid for the items you bought. Please note that the delivery fees are non-refundable.

The refund will be made through the payment option you chose, provided that nothing else is agreed upon or there is a barrier to such a refund.

How Long Does it Take to Process My Return?

We try to process returns as quickly as possible once we have received the goods and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days after your return has been processed by us.

During busy periods this could take up to 14 days from when we receive the goods.

If you think your return has been missed, please contact us.

Can I return items from an online order in a Newbie Store? 

We offer exchanges for items of equal or greater value in store. You can only exchange items for something else if the items are unused, with all tags attached and within the 30-day return window (14 days for sale items). No refunds can be made in store on online purchases. 

 

My order has returned to sender, what happens next?

If your shipment, unfortunately, did not reach your address and was returned to us, we will notify you by email when the shipment arrives at our warehouse, and you will receive a refund. Unfortunately, we cannot reship that order to a new address or the same address.