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Delivery

  • We always aim to deliver your order between 1-3 working days after we have confirmed your order depending on what delivery method you choose (standard, express or pick up in store). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas). We do not dispatch on weekends or bank holidays.To be able to receive your order with our express alternative you need to place your order before 4pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

  • Standard delivery (48h) is free for every order over £40, for orders under £40 we charge £4 for standard shipping. We also offer express delivery (24h) at a cost of £10 regardless of order value.

  • We only apply deliveries within Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).

  • In checkout you choose your shipping address and here it is also possible to use a different billing address.

  • Our store pickup service means you can shop online at home or on the move, and then pick up your items in one of our stores saving you the cost of delivery no matter your order total. Read more about it here.

  • When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.

    Tracking information for standard 48h can sometimes take up to 24hrs to be available.

    Store pickup orders are not traceable via a tracking link, but as soon as your parcel arrives at your selected store, we’ll send you an email confirming that your order has arrived.

  • Tracking information for standard 48h can sometimes take up to 24hrs to be available on royal mails website. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please contact us

  • If you are not home when our courier attempts delivery, or if the parcel don’t fit through the letter box they will leave a note telling you where you can collect your parcel. Your parcel will be held there for 18 calendar days.

  • Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

    If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.

  • Newbie store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.

Payments

  • Visa, Mastercard, Paypal, Apple Pay and Google Pay. When paying with Apple Pay or Google Pay it is the shipping adress within these settings that is used and there is no way to overwrite it. Read more about our payment methods here.

Refunds

  • We at newbie store hope that you as a customer will always be satisfied with what you order, but in case you have a change of heart we have a 30 day return policy, starting from the date of receipt. If you send back a product to our online shop, there is no possibility to change to another size or item. You may then add a new order. Read more about our return policy here.

  • You can only return items purchased online to store for an exchange only. Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy)

  • The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.

  • When we have received and booked in your order. Kindly note that when the return is delivered to us, it might take 72 hours until the refund is issued. During busy holidays it may take longer. If you are still waiting for a refund after seven days from delivery date, please contact our Customer Care with your order- and tracking number.

  • Return is free of charge when you use our pre paid return label. If you want to use a pre paid return label you go to this portal and print it out.

  • We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. We always try to process returns as quickly as possible but during busy periods this could take up to 14 days from when we receive the goods. If you think you return has been missed, please contact us.

  • You are welcome to exchange in our stores. Please bring our unused item and gift receipt. If you do not live close to a store, please contact Customer Care and we will help you out.

Order Online

  • Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner.

    When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process.If you have any difficulty placing your order online please do not hesitate to contact us.

  • If you want to but you can always checkout as a guest.

  • We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.

  • Please reach out to our customer service team, if the order is not dispatched it may be possible to change.

  • You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy)

  • Gift wrapping remain unavaileble online due to social distancing measures in place at our distribution centre.

    Our gift wrapping service is perfect if you're sending Newbie as a gift or just want to save yourself some time. To add gift wrapping to your order, choose the item you'd like to have wrapped and if you want you can write a message to be delivered with your gift in the cart overview. Please be aware that gift-wrapped orders may have slighter longer delivery times. Gift wrapping cost £2,95 per item.  If you have any difficulty adding gift wrap to your order online please do not hesitate to contact us.

     

     

Gift Card

  • Yes, we have gift cards available online. Find them here

  • You can read all about them here.

Privacy Policy

  • Data security is important to newbie store and we want to be open and transparent regarding how we handle your personal information. We therefore have a privacy policy that determines how your personal data should be processed and protected. You can read about our privacy policy here.

  • The data protection regulation is the eu's regulatory framework that determines how companies and organisations may treat individuals' personal data. It supersedes the personal data act and imposes high standards of personal privacy and information to the person whose personal information is processed. GDPR means "General data protection regulation".

  • We follow European laws regarding GDPR.

  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. No personal information is stored in our cookies.If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. Read about how to opt-out of cookies in our privacy policy

  • It is important for us to handle your personal data with great respect. To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.Our privacy policy explains how we collect and use your personal information. It also describes your rights and how you can make them happen.

    It is important that you read and understand the privacy policy and feel safe in our treatment of your personal data. You are always welcome to contact us for any questions. By visiting our website you are accepting and consenting to the practices described in this policy.

Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Kindly note that you may find your answer on our FAQ page. To find your nearest store please use our store locator.

Our customer care line is open Monday - Friday7.30am - 3.30pm. Call us on +44(0)7523512465 or use the contact form below.

For help over the weekend please call any one of our Newbie stores. Any queries regarding delivery of your order can only be answered Mon-Fri.

Newbie Bluewater -  07849 082924
Newbie Westfield  -  07715 311985
Newbie Northcote -   07849 084373
 

Email: customercare@newbiestore.com 

Find a Store

We are closely monitoring recommendations from the Government to make sure we are following guidelines and working to minimize the spread of the virus. Owing to the latest Government announcement all of our stores will re-open the 12th of april  We will continue to monitor Government Guidelines closely to ensure we’re updating you with any further changes as and when they happen. Read more about our covid 19 approach here.

You can find us in Northcote Rd, Bluewater Shopping Centre and Westfield White City.

Use our store locator to find out how to get there.

Northcote Road store opening hours:
Monday - Friday: 9:30 - 5:30
Saturday: 10 -6:00
Sunday: 11 - 5:00

Bluewater Shopping Centre store opening hours:
Monday - Friday 10.00 - 9:00
Saturday 09.00 - 9:00
Sunday 11.00 - 5:00 

Westfield (White City) store opening hours:
Monday - Thursday 10.00 - 9:00
Friday - Saturday 10.00 - 9:00
Sunday 12.00 - 6:00 

Stop by at newbiestore.com - we're open 24/7 online

Check out our latest Newbie news, get inspired and find your favourites online anytime you like when shopping on our online store.

Wallpaper

  • In a unique collaboration with Boråstapeter we have created a collection of wallpaper for the little ones. 32 wallpapers with 15 dreamy patterns, that take us on a trip through Newbie’s 10-year-old saga. Every pattern is carefully handcrafted. Let the fairy tale begin in your children’s room, with enchanting walls that talk.

    The wallpapers can only be ordered online. They can also be purchased as a sample in 210mm x 297mm. We offer free shipping for all wallpaper samples. Give discount code SAMPLEWP at check-out. You find all samples here

    ALL NEWBIE WALLPAPER IS

        • - Created in Sweden
        • - Water based coloring
        • - CE labeled
        • - Wrapped in recycled material
        • - PVC free
        • - Contains no dangerous substances that can affect the environment in the room
        • - Leftover material goes to district heating in Borås

  • All Newbie wallpaper is created in nonwoven material that in a mix of cellulose and polyester. There are also wallpaper that in fabricated by paper, vinyl, textiles, among other materials.

  • Easyup is a patented trademark from Boråstapeter that has certain charracteristics:

        • - They are always mounted edge to edge
        • - It is always rolled in the same direction as you mount it
        • - You always glue on the wall
        • - Does not let through dark colors from the underlying surface
        .

  • Use glue for nonwoven only.

  • You need to know the length and width of your walls that you fill in under the "How many rolls" tab on the product page. You can also go to Borastapeter and use the wallpaper calculator to calculate how many rolls you need.

  • No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of color.

  • Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without looking through..

  • The basic rule is that the substrate should always be dry, even and well anchored.

    • - Folding rule
    • - Spirit-level
    • - Roll
    • - Brush
    • - Wallpaper scrape
    • - Scissors
    • - Wallpaper knife
    • - Sponge
    • - Bowl with water

    • Read our guide on borastapeter.se How to wallpapers - 8 easy steps 

    • Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swelling. You can then glue directly to the wall and put the wallpaper directly edge-to-edge.

    • To return unwanted items purchased at newbiestore.com you need to go through these simple steps:

      1. - See to that the items have their original labels intact, are unused, and in their original condition.
      2. - All goods returned must be packed in a bag or carton. If possible use the original packaging.
      3. - Sending items is free of charge when using our prepaid return label.

      Read our full return policy for all relevant information you need.

    • Here at newbiestore.com of course! Boråstapeter also has several retailers in UK, you can find the dealers here.