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Delivery

  • We always aim to deliver your order between 1-5 working days after we have confirmed your order depending on what delivery method you choose (standard, express or pick up in store). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas, strikes, sale period). We do not dispatch on weekends or bank holidays.To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

  • Standard delivery (48h) is free for every order over £50, for orders under £50 we charge £4 for standard shipping. We also offer express delivery, order before 2pm delivery next day (24h) at a cost of £6,50 regardless of order value.

  • We deliver to the whole UK (including Highlands, Offshore Islands & Northern Ireland. Excluding Isle of Man).

  • In checkout you choose your shipping address and here it is also possible to use a different billing address.

  • Our store pickup service means you can shop online at home or on the move, and then pick up your items in one of our stores saving you the cost of delivery no matter your order total. Read more about it here.

  • When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way with a tracking number. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.

    With your tracking number from confirmation email you can also track at couriers web page. 

    Add Royal Mail tracking number here: https://www.royalmail.com/track-your-item

    Add DHL tracking numbers here: https://www.dhl.com/gb-en/home.html 

    Add UK Mail tracking number here: https://track.dhlparcel.co.uk/

    Tracking information for standard 48h can sometimes take up to 24hrs to be available.

    Store pickup orders are not traceable via a tracking link, but as soon as your parcel arrives at your selected store, we’ll send you an email confirming that your order has arrived.

  • Tracking information for standard 48h can sometimes take up to 24hrs to be available on Royal Mails, UK Mail and DHL websites. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please Contact Us

  • It is the client’s responsibility to make sure that somebody is available at the provided address by the time the parcel is due for delivery. Check the link daily from dispatch day to see the latest scans and updates about your delivery. If Royal Mail, UK Mail and DHL miss you, we advise to track your order again and book a redeliver directly. If you can see that your parcel has been delivered when you have not been home, make sure to check the tracking and the map of delivery location and if it has been delivered to the local office. Your parcel will be held there for 18 calendar days.Please contact Customer Support if you have any more questions.

  • Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

    If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this,reach out to us.

  • Newbie store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.

Payments

  • Visa, Mastercard, Klarna,  Paypal, Apple Pay and Google Pay. When paying with Apple Pay or Google Pay it is the shipping adress within these settings that is used and there is no way to overwrite it. Read more about our payment methods here.

  • Newbiestore.com offer Klarna payments methods as safe payment options. By providing information at checkout and by clicking "Complete order" you agree to our Terms and Conditions. With Klarna, you can choose several ways to pay with Klarna payment options. Pay Now, Pay Later in 30 days or Pay in 3 instalments with order above £30. Klarna also have an Klarna app you can download for easy access and view over your payments with easy access to Klarna customer support if needed. The app is recommended but of course work as good with email to. Klarna will perform a soft search when you choose Pay later or Pay in 3 Instalments. This search is not a full credit check, and it will not affect your credit rating or be visible to others. You will, however, be able to see the search. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items.Please note that any shipping charges are non refundable. You can find answers to all your questions related to Klarna here. If you don't get the answers you are looking for in the link above, please reach out to Newbie customer care here.

Refunds

  • We hope that you will be satisfied with your order, but in case you have a change of heart, we have a 30-day return policy starting from the date of receipt. If you return a product to our online shop, please note that there is no possibility to exchange it for another size or item. In this case, you may place a new order. Our Newbie Store teams cannot process a refund for online orders.

    Returned items MUST BE in the same condition as received, complete with tags. Items showing additional wear, damage, stains, holes, wash, or perfume odor will be rejected and returned to you. At Newbie, we ensure each order is inspected before shipping. In the event of damage, defects, or incorrect items, please notify Newbie Customer Service within 5 days.

    To assist you, we will need the following information:

    • Order number
    • Product/item number (found on the swing tag or washing label)
    • Photo(s) of the fault.

    Please email this information to our Customer Service team at customercare@newbiestore.com, and we'll assist you promptly. If no contact is made, unfortunately, your item won't be approved by Return&Reclaim department and will be returned to you.For further details about our return policy, please read more here.

  • You can only return items purchased online to a store for an exchange only. Please bring your receipt with you, and our Newbie Store teams will be happy to assist you with the exchange. Our Newbie Store teams cannot process refunds for online orders. If you would like a refund, you will need to follow the guidelines outlined in our Return Policy. Please note that you cannot exchange Online Exclusive products in stores.

  • The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. Please note that all shipping charges are non-refundable.

  • We process returns quickly and notify you by email once done. Refunds usually take 3-5 working days to your original payment method, but during busy periods, it may take up to 14 days. Note our warehouse in Sweden may affect delivery/return times. Refunds for gift card payments are credited back to the gift card first. 

  • We will notify you by email once your return has been processed. A credit will automatically be applied to your chosen payment method within 3-5 working days. We always strive to process returns as quickly as possible, but during busy periods, this process could take up to 14 days from when we receive the goods. If you paid with the Klarna payment method, you can register your return in the Klarna app and pause your invoice until Newbie has received your return items. If you believe your return has been missed, please don't hesitate to contact us.

  • You are welcome to exchange in our stores. Please bring our unused item and gift receipt. If you do not live close to a store, please contact Customer Care and we will help you out. Please note that you can't exchange Online Exclusive products in stores.

Order Online

  • Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner.

    When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process. If you have any difficulty placing your order online please do not hesitate to contact us.

  • If you want to but you can always checkout as a guest.

  • We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.

  • Please reach out to our customer service team, if the order is not dispatched it may be possible to change.

  • You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy)

  • It can take up to 15 minutes until you recieve our welcome email that confirms your subscribtion and which contains your discount code.

     

Privacy Policy

  • Data security is important to newbie store and we want to be open and transparent regarding how we handle your personal information. We therefore have a privacy policy that determines how your personal data should be processed and protected. You can read about our privacy policy here.

  • The data protection regulation is the eu's regulatory framework that determines how companies and organisations may treat individuals' personal data. It supersedes the personal data act and imposes high standards of personal privacy and information to the person whose personal information is processed. GDPR means "General data protection regulation".

  • We follow UK & European laws regarding GDPR.

  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. No personal information is stored in our cookies.If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. Read about how to opt-out of cookies in our privacy policy

  • It is important for us to handle your personal data with great respect. To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.Our privacy policy explains how we collect and use your personal information. It also describes your rights and how you can make them happen.

    It is important that you read and understand the privacy policy and feel safe in our treatment of your personal data. You are always welcome to contact us for any questions. By visiting our website you are accepting and consenting to the practices described in this policy.

Gift Card

  • Yes, we have gift cards available online. Find them here

  • You can read all about them here.

Gift Wrapping

  • Yes, we have gift wrapping available online and in stores. Order before 2PM with express delivery and your gift will be on its way the next working day. Find out more about gift wrapping for online orders here.

  • One gift wrap of your full order costs 2,95 GBP. Order before 2PM with express delivery and your gift will be on its way the next working day. You can read all about it here.

  • 8-10 items. If you would like to have a bigger order gift wrapped, we would recommend to split you order into two different transactions.

  • We offer a range of gift box sizes and will choose the most appropriate size for your gift or gifts. If you are ordering lots of items, they might need more than one box. Your gifts are wrapped in nice tissue paper, in a gift box with our own Newbie print on, we pack your gift and delivered within fully recyclable box packaging for arriving nice and safe. You can see a image of our gift wrapping here.

  • Yes, up to 100 characters. You can read more on how to order gift wrapping online here.

  • Yes, they can exchange size. Please contact our costumer service for more help here.

Wallpaper

  • Newbie Wallpapers can be ordered exclusively online, providing you with the convenience of choosing the perfect patterns from the comfort of your home. For those who want to get a closer look at the enchanting designs, samples measuring 210mm x 297mm are available. Enjoy free shipping on all wallpaper samples by using the discount code SAMPLEWP at checkout.

  • All Newbie wallpaper is created in non-woven material that is a mix of cellulose and polyester. There are also wallpapers that are fabricated from paper, vinyl, textiles, among other materials.

  • Newbie wallpapers are designed with "EasyUp," making it simple for even beginners to put them up with ease. With EasyUp wallpaper, you apply the adhesive directly to the wall rather than the back of the wallpaper itself. This method reduces mess and makes it easier to handle the wallpaper strips. The paste-the-wall technique reduces the risk of adhesive getting on the face of the wallpaper or dripping onto the floor, simplifying the installation process and making it less messy."EasyUp" is a patented trademark from Boråstapeter that has certain characteristics: They are always mounted edge to edge, the wallpaper is always rolled in the same direction as you mount it, you always apply the adhesive on the wall, and it does not let through dark colors from the underlying surface."

  • Use adhesive for non-woven only.

    • Measure the Wall(s): Measure the height and width of the wall or walls you plan to wallpaper. Measure both the full height and width, even if the wallpaper has a pattern repeat, as you'll need to account for this.
    • Calculate the Total Wallpaper Area: To find the total area to be covered, multiply the height by the width. For example, if your wall is 2.5 meters (250 cm) in height and 4 meters (400 cm) in width, the total area is 10 square meters (250 cm x 400 cm).
    • Account for Pattern Repeat: If your wallpaper has a pattern with a repeat, you'll need to take this into consideration. For instance, if the pattern repeat is 30 centimeters, you must add this to the width before calculating the total area. In the example above, if the pattern repeat is 30 cm, you'd have to measure as if the width is 430 cm (400 cm + 30 cm) and recalculate the total area.
    • Consider the Number of Strips per Roll: Check the label on the wallpaper rolls to see how many strips (also called drops or lengths) each roll can cover.
    • Divide the Total Area by the Coverage of Each Roll: If one roll covers 3 strips, and your total area is 10 square meters, you'll need at least 4 rolls (10 square meters ÷ 3 strips per roll = 3.33 rolls, round up to 4 rolls).
    • Add Extra for Allowance: It's a good idea to purchase an extra roll or two for contingency. An additional roll is typically recommended.

    You can also use the wallpaper calculator on Boråstapeters site to calculate how many rolls you need.

  • No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of colour.

  • Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without showing through.

  • The basic rule is that the substrate should always be dry, even, and well anchored.

    • Folding rule
    • Spirit level
    • Roll
    • Brush
    • Wallpaper scrape
    • Scissors
    • Wallpaper knife
    • Sponge
    • Bowl with water

  • Read our guide on how to wallpaper here.

  • Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swell. You can then apply the adhesive directly to the wall and put the wallpaper directly edge-to-edge.

  • To return unwanted items purchased at newbiestore.com, you need to go through these simple steps:

    • Ensure that the items have their original labels intact, are unused, and in their original condition.
    • All goods returned must be packed in a bag or carton. If possible, use the original packaging.
    • Sending items is free of charge when using our prepaid return label.

  • Here at newbiestore.com, of course. Boråstapeter also has several retailers in the UK; you can find them here.

Find a Store

Newbie stores

You can find us in Northcote Rd, Bluewater Shopping Centre, Westfield White City and Richmond.

Use our store locator to find out how to get there >>

Northcote Road store opening hours:

Monday - Friday: 9.30 - 18.00
Saturday: 09.30 - 18.00
Sunday: 11.00 - 17.00

Bluewater Shopping Centre store opening hours:

Monday - Friday: 10.00 - 21.00
Saturday 09.00 - 21.00
Sunday 11.00 - 17.00

Westfield (White City) store opening hours:

Monday - Saturday 10.00 - 21.00
Sunday 12.00 - 18.00

Richmond store opening hours:

Monday - Saturday: 09:30 - 18.00
Sunday 11.00 - 17.00



Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Kindly note that you may find your answer on our FAQ page. To find your nearest store, please use our store locator.

Our customer care line is open:
Monday - Friday7.30am - 3.30pm
Call us on +44(0)7523512465 or use the contact form below.

For help over the weekend please call any one of our Newbie stores. Any queries regarding delivery of your order can only be answered Mon-Fri.

Newbie Bluewater -  07849 082924
Newbie Westfield  -  07715 311985
Newbie Northcote -   07849 084373
Newbie Richmond  -   07708 844918

Email: customercare@newbiestore.com 

Customer support is closed on the following days: 

2024

01 January 2024
06 January 2024
29 March 2024
31 March 2024
01 April 2024
01 May 2024
09 May 2024
19 May 2024
06 June 2024
22 June 2024
02 November 2024
25 December 2024
26 December 2024

Questions about online delivery under peak season, please see updated information on our Delivery Policy here.