FAQs: Refunds

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TITLE: What is your return policy?
TEXT: We at newbie store hope that you as a customer will always be satisfied with what you order, but in case you have a change of heart we have a 30 day return policy, starting from the date of receipt. If you send back a product to our online shop, there is no possibility to change to another size or item. You may then add a new order. Read more about our return policy here.

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TITLE: If my items are not suitable can I return them in store
TEXT: You can only return items purchased online to store for an exchange only. Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy)

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TITLE: How will I be refunded?
TEXT: The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.

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TITLE: Do I need to pay for my return?
TEXT: Return is free of charge when you use our pre paid return label. If you want to use a pre paid return label you go to this portal and print it out.

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TITLE: How do I get informed about my return?
TEXT: We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. We always try to process returns as quickly as possible but during busy periods this could take up to 14 days from when we receive the goods. If you think you return has been missed, please contact us.