Do you offer gift cards?

Yes we do, you can find our gift card here . Please note that our gift cards are available exclusively online and cannot be used in physical stores.

Do you offer gift wrapping?

Yes, we have gift wrapping available online and in stores. Order before 2PM with express delivery and your gift will be on its way the next working day. Find out more about gift wrapping for online orders here.

How much does gift wrapping costs?

One gift wrap of your full order costs 3,50 GBP. Order before 2PM with express delivery and your gift will be on its way the next working day. You can read all about it here.

How many products could I buy to get my order wrapped as a gift?

8-10 items. If you would like to have a bigger order gift wrapped, we would recommend to split you order into two different transactions.

How does gift wrapping on online orders look like?

We offer a range of gift box sizes and will choose the most appropriate size for your gift or gifts. If you are ordering lots of items, they might need more than one box. Your gifts are wrapped in nice tissue paper, in a gift box with our own Newbie print on, we pack your gift and delivered within fully recyclable box packaging for arriving nice and safe. You can see a image of our gift wrapping here.

Can I add a personal note?

Yes, up to 100 characters. You can read more on how to order gift wrapping online here.

If the recipient needs to exchange size, can they do it?

Yes, they can exchange size. Please contact our costumer service for more help here.

Where can I buy the Newbie wallpapers?

Newbie Wallpapers can be ordered exclusively online, providing you with the convenience of choosing the perfect patterns from the comfort of your home. For those who want to get a closer look at the enchanting designs, samples measuring 210mm x 297mm are available. Enjoy free shipping on all wallpaper samples by using the discount code SAMPLEWP at checkout.

What materials are used?

All Newbie wallpaper is created in non-woven material that is a mix of cellulose and polyester. There are also wallpapers that are fabricated from paper, vinyl, textiles, among other materials.

Newbie wallpapers are designed with "EasyUp," making it simple for even beginners to put them up with ease. With EasyUp wallpaper, you apply the adhesive directly to the wall rather than the back of the wallpaper itself. This method reduces mess and makes it easier to handle the wallpaper strips. The paste-the-wall technique reduces the risk of adhesive getting on the face of the wallpaper or dripping onto the floor, simplifying the installation process and making it less messy."EasyUp" is a patented trademark from Boråstapeter that has certain characteristics: They are always mounted edge to edge, the wallpaper is always rolled in the same direction as you mount it, you always apply the adhesive on the wall, and it does not let through dark colors from the underlying surface."

What adhesive/glue do I need?

Use adhesive for non-woven only.

How do you count the number of rolls?

Measure the Wall(s): Measure the height and width of the wall or walls you plan to wallpaper. Measure both the full height and width, even if the wallpaper has a pattern repeat, as you'll need to account for this. Calculate the Total Wallpaper Area: To find the total area to be covered, multiply the height by the width. For example, if your wall is 2.5 meters (250 cm) in height and 4 meters (400 cm) in width, the total area is 10 square meters (250 cm x 400 cm). Account for Pattern Repeat: If your wallpaper has a pattern with a repeat, you'll need to take this into consideration. For instance, if the pattern repeat is 30 centimeters, you must add this to the width before calculating the total area. In the example above, if the pattern repeat is 30 cm, you'd have to measure as if the width is 430 cm (400 cm + 30 cm) and recalculate the total area. Consider the Number of Strips per Roll: Check the label on the wallpaper rolls to see how many strips (also called drops or lengths) each roll can cover. Divide the Total Area by the Coverage of Each Roll: If one roll covers 3 strips, and your total area is 10 square meters, you'll need at least 4 rolls (10 square meters ÷ 3 strips per roll = 3.33 rolls, round up to 4 rolls). Add Extra for Allowance: It's a good idea to purchase an extra roll or two for contingency. An additional roll is typically recommended. You can also use the wallpaper calculator on Boråstapeters site to calculate how many rolls you need.

Do I have to paint before wallpaper?

No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of colour.

Can you wallpaper a light wallpaper over a dark?

Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without showing through.

What data can you tap on?

The basic rule is that the substrate should always be dry, even, and well anchored.

What tools are useful?

Folding rule Spirit level Roll Brush Wallpaper scrape Scissors Wallpaper knife Sponge Bowl with water

What is a Non-woven wallpaper?

Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swell. You can then apply the adhesive directly to the wall and put the wallpaper directly edge-to-edge.

Where can I buy the Newbie wallpapers?

Here at newbiestore.com, of course. Boråstapeter also has several retailers; you can find them here .

FAQs: Refunds - Newbie UK

Delivery

Our goal is to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse will process it on the following business day. Then, it will be picked, packed, and dispatched. Your parcel should arrive 2-5 business days from the date of your order. During peak season, delivery times may be slightly longer. Once your order is on the way, you will receive a shipping confirmation email with a tracking link attached.
We offer free shipping for all orders over £50. Shipping cost vary depending on the shipping alternative:
- Free Standard Shipping on Orders over £50 (2-5 Working Days, Tracking 48h)
- Express Delivery (1-3 Working Days, Tracking 24h) - £6.50
- Pick Up in Store (2-4 Working Days, Tracking 48h) - Free (not available at the moment)
- Evri 48h (2-5 Working Days, Tracking 48h)
- Evri 24h (1-3 Working Days, Tracking 24h)
- DPD Express Delivery (Next day delivery) - £9.00
We use Royal Mail, UK Mail, Evri and DPD as our distribution partners, and we deliver to the entire UK, including the Highlands, Offshore Islands, and Northern Ireland, but excluding the Isle of Man.

Please note that British Forces shipments can only be sent via Royal Mail, and you will need to provide a BFPO number for your shipment. This number is typically provided as part of your address.

Want to shop Newbie outside UK? Please visit our local sites: Newbie Sweden, Newbie Norway, Newbie Finland, Newbie Poland or Newbie.com where we ship to Austria, Belgium, Croatia, Czech Republic, Cyprus, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, and Slovenia.
We offer several delivery options
- Free Standard Shipping on Orders over £50 ( Royal Mail, 2-5 Working Days, Tracking 48h)
- Express Delivery (1-3 Working Days, Tracking 24h) - £6.50
- Pick Up in Store (2-4 Working Days, Tracking 48h) - Free (Not Available)
- Evri 48h (2-5 Working Days, Tracking 48h)
- Evri 24h (1-3 Working Days, Tracking 24h)
- DPD Express Delivery (Next day delivery) - £9.00
At checkout, you can choose your shipping address. You can also specify a different billing address at checkout.
When your order is shipped from our warehouse, we will send you an email to confirm that it’s on the way. You can track the progress of your order using the tracking link in the delivery confirmation email. Please note that it may take up to 3 business days between the first and second tracking update on your order
It is the customer's responsibility to ensure that someone is available at the provided address when the parcel is due for delivery. If you are not at home when our courier attempts delivery, or if the parcel doesn't fit through the letterbox, they will leave a note indicating where you can collect your parcel. You can also check the link from the dispatch day and track the delivery location on the map to schedule a re-delivery yourself. Your parcel will be held at the local office for 18 calendar days. Please contact Customer Service if you have any further questions. You can also get help from Royal Mail here.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to items may change. If an item in your order is missing, check your emails to see if we have notified you. If you can't find any information from us, please reach out to us within 5 days, counting from the day you received your order.

If an item you ordered is out of stock, we will send you an email to inform you about this. If this is the case, no payment for these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions, please contact us us as soon as possible, or at the latest within 5 days from when you received your order.
Newbie does not offer partial deliveries. If an item is sold out, it will be removed from your order and you will not be charged. If this is the case, we will send you an email to inform you.
Newbie is working together with ILG and their warehouse is located in East Grinstead.

Payments

We accept Klarna, Visa, MasterCard, AMEX, Apple Pay, Shop Pay and Google Pay. When using Apple Pay, Shop Pay or Google Pay, the shipping address associated with your account will be used, and it cannot be overwritten.
Yes we do, you can find our gift card here.

Refunds

We at Newbie hope that you, as our valued customer, will always be satisfied with what you order. However, in case you have a change of heart, we have a 30-day returns policy starting from the day you received your order from us.

To return any unwanted items, please follow these steps:
- Ensure items have their original labels intact, are unused, unwashed and in their original condition. Do not remove hygiene strips on underwear and bathing suits.
- All goods returned must be packed in a bag or box. If possible, try to use the original packaging or recycle where appropriate.
- Fill in the return form and then pop inside your parcel.
- Do not forget to enclose the completed return form when returning any items.
- Send your items back to us by using Royal Mail Return portal.
- We will try to process returns as quickly as possible and we will notify you by email once your return has been processed. During busy periods this could take up to 14 days from when we receive the goods.
You will be refunded for the items you purchased. The refund will be processed using the same payment option you used for your purchase, unless otherwise agreed or if there are any obstacles to such refund.
Digital gift cards cannot be returned or refunded.
If you have an unwanted gift, please get in touch with Customer Services via our 'contact us' page, and we'll send instructions on how to return it. If you don't have a delivery invoice, we'll offer you an online voucher for the value of the last known selling price of the returned items, provided they are returned unworn, unwashed, and in a resalable condition.
We process returns quickly and notify you by email once done. Refunds usually take 3-5 working days to your original payment method, but during busy periods, it may take up to 14 days. Note our warehouse in Sweden may affect delivery/return times. Refunds for gift card payments are credited back to the gift card first.
Yes, as a customer, you are responsible for covering the return shipping costs when sending the item back to us. The return shipping cost is £4.
We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment within 2-5 working days. We always strive to process returns as quickly as possible, but during busy periods, this process could take up to 14 days from the time we receive the goods. If you believe that your return has been overlooked, please contact us.

Order Online

When you find the garment you want, click "add to cart." When you've finished shopping, click on the shopping bag icon in the top right corner. Once you have selected all of your items, click on the "Checkout" button and follow the straightforward instructions on the screen through our secure checkout process. If you encounter any difficulties while placing your order online, please do not hesitate to contact us.
If you want to but you can always checkout as a guest.
After placing your order, you will receive an order confirmation containing details of your purchased items, selected shipping method, total amount, and chosen payment method. Once your items have been shipped, you will receive a shipping confirmation along with a receipt.
Once an order has been placed, it cannot be cancelled or modified, including changes to the size or items selected. If your order has already been dispatched, please follow our return procedure to initiate a return for the items you no longer want or need
Once an order has been placed, it cannot be cancelled or modified, including changes to the size or items selected. If your order has already been dispatched, please follow our return procedure to initiate a return for the items you no longer want or need
It can take up to 15 minutes until you receive our welcome email that confirms your subscription and contains your discount code.

Privacy Policy

Data security is important to Newbie, and we want to be open and transparent regarding how we handle your personal information. Therefore, we have a privacy policy that outlines how your personal data should be processed and protected. You can read about our privacy policy here.
The General Data Protection Regulation (GDPR) is the EU's regulatory framework that governs how companies and organizations handle individuals' personal data. It replaces the Personal Data Act and establishes stringent standards for personal privacy and information protection for individuals whose personal data is processed.
Yes, we are compliant with European laws regarding GDPR.
We place great importance on handling your personal data with utmost respect. We take reasonable precautions and adhere to industry best practices to ensure that your personal data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our information systems and software programs are configured to use personal and identification data only when necessary to fulfill specific processing purposes. Our privacy policy provides a detailed explanation of how we collect and use your personal information. It also outlines your rights and provides guidance on how you can exercise them. If you have any questions regarding our Privacy Policy, please feel free to contact us.

Our privacy policy explains how we collect and use your personal information. It also outlines your rights and how you can exercise them.

It is important that you read and understand the privacy policy and feel secure in how we handle your personal data. You are always welcome to contact us with any questions. By visiting our website, you accept and consent to the practices described in this policy.

Gift Card

Yes we do, you can find our gift card here. Please note that our gift cards are available exclusively online and cannot be used in physical stores.

Gift Wrapping

Yes, we have gift wrapping available online and in stores. Order before 2PM with express delivery and your gift will be on its way the next working day. Find out more about gift wrapping for online orders here.
One gift wrap of your full order costs 3,50 GBP. Order before 2PM with express delivery and your gift will be on its way the next working day. You can read all about it here.
8-10 items. If you would like to have a bigger order gift wrapped, we would recommend to split you order into two different transactions.
We offer a range of gift box sizes and will choose the most appropriate size for your gift or gifts. If you are ordering lots of items, they might need more than one box. Your gifts are wrapped in nice tissue paper, in a gift box with our own Newbie print on, we pack your gift and delivered within fully recyclable box packaging for arriving nice and safe. You can see a image of our gift wrapping here.
Yes, up to 100 characters. You can read more on how to order gift wrapping online here.
Yes, they can exchange size. Please contact our costumer service for more help here.

Wallpaper

Newbie Wallpapers can be ordered exclusively online, providing you with the convenience of choosing the perfect patterns from the comfort of your home. For those who want to get a closer look at the enchanting designs, samples measuring 210mm x 297mm are available. Enjoy free shipping on all wallpaper samples by using the discount code SAMPLEWP at checkout.
All Newbie wallpaper is created in non-woven material that is a mix of cellulose and polyester. There are also wallpapers that are fabricated from paper, vinyl, textiles, among other materials.
Newbie wallpapers are designed with "EasyUp," making it simple for even beginners to put them up with ease. With EasyUp wallpaper, you apply the adhesive directly to the wall rather than the back of the wallpaper itself. This method reduces mess and makes it easier to handle the wallpaper strips. The paste-the-wall technique reduces the risk of adhesive getting on the face of the wallpaper or dripping onto the floor, simplifying the installation process and making it less messy."EasyUp" is a patented trademark from Boråstapeter that has certain characteristics: They are always mounted edge to edge, the wallpaper is always rolled in the same direction as you mount it, you always apply the adhesive on the wall, and it does not let through dark colors from the underlying surface."
Use adhesive for non-woven only.
- Measure the Wall(s): Measure the height and width of the wall or walls you plan to wallpaper. Measure both the full height and width, even if the wallpaper has a pattern repeat, as you'll need to account for this.
- Calculate the Total Wallpaper Area: To find the total area to be covered, multiply the height by the width. For example, if your wall is 2.5 meters (250 cm) in height and 4 meters (400 cm) in width, the total area is 10 square meters (250 cm x 400 cm).
- Account for Pattern Repeat: If your wallpaper has a pattern with a repeat, you'll need to take this into consideration. For instance, if the pattern repeat is 30 centimeters, you must add this to the width before calculating the total area. In the example above, if the pattern repeat is 30 cm, you'd have to measure as if the width is 430 cm (400 cm + 30 cm) and recalculate the total area.
- Consider the Number of Strips per Roll: Check the label on the wallpaper rolls to see how many strips (also called drops or lengths) each roll can cover.
- Divide the Total Area by the Coverage of Each Roll: If one roll covers 3 strips, and your total area is 10 square meters, you'll need at least 4 rolls (10 square meters ÷ 3 strips per roll = 3.33 rolls, round up to 4 rolls).
- Add Extra for Allowance: It's a good idea to purchase an extra roll or two for contingency. An additional roll is typically recommended.
You can also use the wallpaper calculator on Boråstapeters site to calculate how many rolls you need.
No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of colour.
Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without showing through.
The basic rule is that the substrate should always be dry, even, and well anchored.
- Folding rule
- Spirit level
- Roll
- Brush
- Wallpaper scrape
- Scissors
- Wallpaper knife
- Sponge
- Bowl with water
Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swell. You can then apply the adhesive directly to the wall and put the wallpaper directly edge-to-edge.
Here at newbiestore.com, of course. Boråstapeter also has several retailers; you can find them here.

Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Please see our FAQ page for answers to some of the most frequently asked questions. We will answer all inquiries in English.

Monday - Friday: 7.30am - 3.30pm customercare@newbiestore.com

Would you like to talk over the phone?

Please send an e-mail to us with "Call Me" in subject. Add your name and mobile number in the message and we will call you for further assistance. We are available within our opening times above and will call you within 24h on working days and will attempt twice.

Customer support is closed on the following days:

2025
1 January
6 January
18 April
21 April
1 May
29 May
6 June
20 June
24 December
25 December
26 December
31 December

For questions about online delivery during peak season, please see updated information on our Delivery Policy here.