FAQs: Order Online
TITLE: How to order online
TEXT: Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner.
When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process.
If you have any difficulty placing your order online please do not hesitate to contact us.
TITLE: Do I need to set up an account to place an order
TEXT: If you want to but you can always checkout as a guest.
TITLE: What information will I receive when I have placed my order
TEXT: We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.
TITLE: Can I add to an order placed earlier today
TEXT: Please reach out to our customer service team, if the order is not dispatched it may be possible to change.
TITLE: How do I change or cancel an order
TEXT: You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy)
TITLE: Gift wrapping service (Temporarily unavaileble online from 6th jan 2021)
TEXT: Gift wrapping remain unavaileble online due to social distancing measures in place at our distribution centre.
Our gift wrapping service is perfect if you're sending Newbie as a gift or just want to save yourself some time. To add gift wrapping to your order, choose the item you'd like to have wrapped and if you want you can write a message to be delivered with your gift in the cart overview. Please be aware that gift-wrapped orders may have slighter longer delivery times. Gift wrapping cost £2,95 per item.
If you have any difficulty adding gift wrap to your order online please do not hesitate to contact us.