How long does it take until I receive my items

We always aim to deliver your order between 1-5 working days after we have confirmed your order depending on what delivery method you choose (standard, express or pick up in store). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas, strikes, sale period). We do not dispatch on weekends or bank holidays.To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.

How much is delivery?

Standard delivery (48h) is free for every order over £40, for orders under £40 we charge £4 for standard shipping. We also offer express delivery, order before 2pm delivery next day (24h) at a cost of £6,50 regardless of order value.

Where do you deliver?

We deliver to the whole UK (including Highlands, Offshore Islands & Northern Ireland. Excluding Isle of Man).

How do I choose a different delivery address

In checkout you choose your shipping address and here it is also possible to use a different billing address.

In store pick up service

Our store pickup service means you can shop online at home or on the move, and then pick up your items in one of our stores saving you the cost of delivery no matter your order total. Read more about it here .

When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way with a tracking number. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email. With your tracking number from confirmation email you can also track at couriers web page. Add Royal Mail tracking number here: https://www.royalmail.com/track-your-item Add DHL tracking numbers here: https://www.dhl.com/gb-en/home.html Add UK Mail tracking number here: https://track.dhlparcel.co.uk/ Tracking information for standard 48h can sometimes take up to 24hrs to be available. Store pickup orders are not traceable via a tracking link, but as soon as your parcel arrives at your selected store, we’ll send you an email confirming that your order has arrived.

I've got the shipping notification but can not track my order?

Tracking information for standard 48h can sometimes take up to 24hrs to be available on Royal Mails, UK Mail and DHL websites. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please contact us

What happens if I’m not at home when you deliver my order?

It is the client’s responsibility to make sure that somebody is available at the provided address by the time the parcel is due for delivery. Check the link daily from dispatch day to see the latest scans and updates about your delivery. If Royal Mail, UK Mail and DHL miss you, we advise to track your order again and book a redeliver directly. If you can see that your parcel has been delivered when you have not been home, make sure to check the tracking and the map of delivery location and if it has been delivered to the local office. Your parcel will be held there for 18 calendar days.Please contact Customer Care if you have any more questions.

I am missing an item on my order

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us .

Do you practice part delivery?

Newbie store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.

What payment options do you accept?

Visa, Mastercard, Klarna, Paypal, Apple Pay and Google Pay. When paying with Apple Pay or Google Pay it is the shipping adress within these settings that is used and there is no way to overwrite it. Read more about our payment methods here .

How dose Klarna payments works?

Newbiestore.com offer Klarna payments methods as safe payment options. By providing information at checkout and by clicking "Complete order" you agree to our Terms and Conditions. With Klarna, you can choose several ways to pay with Klarna payment options. Pay Now, Pay Later in 30 days or Pay in 3 instalments with order above 30£. Klarna also have an Klarna app you can download for easy access and view over your payments with easy access to Klarna customer support if needed. The app is recommended but of course work as good with email to. Klarna will perform a soft search when you choose Pay later or Pay in 3 Instalments. This search is not a full credit check, and it will not affect your credit rating or be visible to others. You will, however, be able to see the search. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. When returning part of order, the delivery cost will not be refunded. You can find answers to all your questions related to Klarna here . If you don't get the answers you are looking for in the link above, please reach out to Newbie customer care here.

What is your return policy?

We at newbie store hope that you as a customer will always be satisfied with what you order, but in case you have a change of heart we have a 30 day return policy, starting from the date of receipt. If you send back a product to our online shop, there is no possibility to change to another size or item. You may then add a new order. Our Newbiestore teams cannot process a refund against online orders. Read more about our return policy here.

If my items are not suitable can I return them in store

You can only return items purchased online to store for an exchange only . Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy .) Please note that you can't exchange Online Exclusive products in stores, such as Wallpapers, Homewares, Women's clothes etc.

How will I be refunded?

The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.

When will I be refunded?

We try to process returns as quickly as possible and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. During busy periods this could take up to 14 days from when we receive the goods. If you think you return has been missed, please contact us here .

Do I need to pay for my return?

Return is free of charge when you use our prepaid return label within 30 day return policy, starting from the date of receipt. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. If you want to use the prepaid return label you need to log in to Royal mails portal here and print it out. If you don't have a printer, please bring the QR code to a Royal Mail Customer Service point or a Post Office branch and they will help you further by scanning the QR code and print the labels for you. You can also book a collection where no return label is needed. For more information on how to do this please read here .

How do I get informed about my return?

We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. We always try to process returns as quickly as possible but during busy periods this could take up to 14 days from when we receive the goods. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. If you think you return has been missed, please contact us .

How can I return a gift?

You are welcome to exchange in our stores. Please bring our unused item and gift receipt. If you do not live close to a store, please contact Customer Care and we will help you out. Please note that you can't exchange Online Exclusive products in stores, such as Wallpapers, Homewares, Women's clothes etc.

Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner. When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process. If you have any difficulty placing your order online please do not hesitate to contact us .

Do I need to set up an account to place an order

If you want to but you can always checkout as a guest.

What information will I receive when I have placed my order

We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.

Can I add to an order placed earlier today

Please reach out to our customer service team , if the order is not dispatched it may be possible to change.

How do I change or cancel an order

You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy )

I have signed up for your newsletter but have not yet recieved my welcome code of 10%

It can take up to 15 minutes until you recieve our welcome email that confirms your subscribtion and which contains your discount code.

What is your Privacy Policy?

Data security is important to newbie store and we want to be open and transparent regarding how we handle your personal information. We therefore have a privacy policy that determines how your personal data should be processed and protected. You can read about our privacy policy here .

The data protection regulation is the eu's regulatory framework that determines how companies and organisations may treat individuals' personal data. It supersedes the personal data act and imposes high standards of personal privacy and information to the person whose personal information is processed. GDPR means "General data protection regulation".

Is Newbie store GDPR compliant?

We follow UK & European laws regarding GDPR.

I want to learn more about cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. No personal information is stored in our cookies.If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. Read about how to opt-out of cookies in our privacy policy

Where do I turn if I have question about your Privacy Policy

It is important for us to handle your personal data with great respect. To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.Our privacy policy explains how we collect and use your personal information. It also describes your rights and how you can make them happen. It is important that you read and understand the privacy policy and feel safe in our treatment of your personal data. You are always welcome to contact us for any questions. By visiting our website you are accepting and consenting to the practices described in this policy .

Do you offer gift cards?

Yes, we have gift cards available online. Find them here .

What are your terms and conditions of your gift cards?

You can read all about them here .

Do you offer gift wrapping?

Yes, we have gift wrapping available online and in stores. Order before 2PM with express delivery and your gift will be on its way the next working day. Find out more about gift wrapping for online orders here.

How much does gift wrapping costs?

One gift wrap of your full order costs 2,95 GBP. Order before 2PM with express delivery and your gift will be on its way the next working day. You can read all about it here.

How dose gift wrapping on online orders look like?

We offer a range of gift box sizes and will choose the most appropriate size for your gift or gifts. If you are ordering lots of items, they might need more than one box. Your gifts are wrapped in nice tissue paper, in a gift box with our own Newbie print on, we pack your gift and delivered within fully recyclable box packaging for arriving nice and safe. You can see a image of our gift wrapping here.

Can I add a personal note?

Yes, up to 100 characters. You can read more on how to order gift wrapping online here.

If the recipient needs to exchange size, can they do it?

Yes, they can exchange size. Please contact our costumer service for more help here.

Wallpaper information

In a unique collaboration with Boråstapeter we have created a collection of wallpaper for the little ones. 32 wallpapers with 15 dreamy patterns, that take us on a trip through Newbie’s 10-year-old saga. Every pattern is carefully handcrafted. Let the fairy tale begin in your children’s room, with enchanting walls that talk. The wallpapers can only be ordered online . They can also be purchased as a sample in 210mm x 297mm. We offer free shipping for all wallpaper samples. Give discount code SAMPLEWP at check-out. You find all samples here ALL NEWBIE WALLPAPER IS - Created in Sweden - Water based coloring - CE labeled - Wrapped in recycled material - PVC free - Contains no dangerous substances that can affect the environment in the room - Leftover material goes to district heating in Borås

What material is used?

All Newbie wallpaper is created in nonwoven material that in a mix of cellulose and polyester. There are also wallpaper that in fabricated by paper, vinyl, textiles, among other materials.

Easyup is a patented trademark from Boråstapeter that has certain charracteristics: - They are always mounted edge to edge - It is always rolled in the same direction as you mount it - You always glue on the wall - Does not let through dark colors from the underlying surfac e .

How do you count the number of rolls?

You need to know the length and width of your walls that you fill in under the "How many rolls" tab on the product page. You can also go to Borastapeter and use the wallpaper calculator to calculate how many rolls you need.

Do you have to paint before wallpaper?

No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of color.

Can you wallpaper a light wallpaper over a dark?

Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without looking through..

What data can you tap on?

The basic rule is that the substrate should always be dry, even and well anchored.

What tools are useful?

- Folding rule - Spirit-level - Roll - Brush - Wallpaper scrape - Scissors - Wallpaper knife - Sponge - Bowl with water

Read our guide on borastapeter.se How to wallpapers - 8 easy steps

What is a Non-woven wallpaper?

Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swelling. You can then glue directly to the wall and put the wallpaper directly edge-to-edge.

How do I return my wallpaper if I have a change of hart?

To return unwanted items purchased at newbiestore.com you need to go through these simple steps: - See to that the items have their original labels intact, are unused, and in their original condition. - All goods returned must be packed in a bag or carton. If possible use the original packaging. - Sending items is free of charge when using our prepaid return label. Read our full return policy for all relevant information you need.

Where can I buy the wallpapers?

Here at newbiestore.com of course! Boråstapeter also has several retailers in UK, you can find the dealers here.

FAQs: Order Online

Delivery

We always aim to deliver your order between 1-5 working days after we have confirmed your order depending on what delivery method you choose (standard, express or pick up in store). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas, strikes, sale period). We do not dispatch on weekends or bank holidays.To be able to receive your order with our express alternative you need to place your order before 2pm on weekdays (Monday - Friday). Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.
Standard delivery (48h) is free for every order over £40, for orders under £40 we charge £4 for standard shipping. We also offer express delivery, order before 2pm delivery next day (24h) at a cost of £6,50 regardless of order value.
We deliver to the whole UK (including Highlands, Offshore Islands & Northern Ireland. Excluding Isle of Man).
In checkout you choose your shipping address and here it is also possible to use a different billing address.
Our store pickup service means you can shop online at home or on the move, and then pick up your items in one of our stores saving you the cost of delivery no matter your order total. Read more about it here.
When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way with a tracking number. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.

With your tracking number from confirmation email you can also track at couriers web page.

Add Royal Mail tracking number here: https://www.royalmail.com/track-your-item

Add DHL tracking numbers here: https://www.dhl.com/gb-en/home.html

Add UK Mail tracking number here: https://track.dhlparcel.co.uk/

Tracking information for standard 48h can sometimes take up to 24hrs to be available.

Store pickup orders are not traceable via a tracking link, but as soon as your parcel arrives at your selected store, we’ll send you an email confirming that your order has arrived.
Tracking information for standard 48h can sometimes take up to 24hrs to be available on Royal Mails, UK Mail and DHL websites. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please contact us
It is the client’s responsibility to make sure that somebody is available at the provided address by the time the parcel is due for delivery. Check the link daily from dispatch day to see the latest scans and updates about your delivery. If Royal Mail, UK Mail and DHL miss you, we advise to track your order again and book a redeliver directly. If you can see that your parcel has been delivered when you have not been home, make sure to check the tracking and the map of delivery location and if it has been delivered to the local office. Your parcel will be held there for 18 calendar days.Please contact Customer Care if you have any more questions.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.

If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us.
Newbie store does not apply partial deliveries. An item that is sold out will be canceled from your order and will be credited from the total amount and shredded from your order. If this happen we will send you an email that inform you about this.

Payments

Visa, Mastercard, Klarna, Paypal, Apple Pay and Google Pay. When paying with Apple Pay or Google Pay it is the shipping adress within these settings that is used and there is no way to overwrite it. Read more about our payment methods here.
Newbiestore.com offer Klarna payments methods as safe payment options. By providing information at checkout and by clicking "Complete order" you agree to our Terms and Conditions.

With Klarna, you can choose several ways to pay with Klarna payment options. Pay Now, Pay Later in 30 days or Pay in 3 instalments with order above 30£. Klarna also have an Klarna app you can download for easy access and view over your payments with easy access to Klarna customer support if needed. The app is recommended but of course work as good with email to. Klarna will perform a soft search when you choose Pay later or Pay in 3 Instalments. This search is not a full credit check, and it will not affect your credit rating or be visible to others. You will, however, be able to see the search. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. When returning part of order, the delivery cost will not be refunded.

You can find answers to all your questions related to Klarna here. If you don't get the answers you are looking for in the link above, please reach out to Newbie customer care here.

Refunds

We at newbie store hope that you as a customer will always be satisfied with what you order, but in case you have a change of heart we have a 30 day return policy, starting from the date of receipt. If you send back a product to our online shop, there is no possibility to change to another size or item. You may then add a new order. Our Newbiestore teams cannot process a refund against online orders. Read more about our return policy here.
You can only return items purchased online to store for an exchange only. Please take your receipt with you and our newbie store teams will be happy to help you with your exchange. Our newbie store teams cannot process a refund against online orders. If you would like a refund, you will need to return the goods (see the information for our Return Policy.) Please note that you can't exchange Online Exclusive products in stores, such as Wallpapers, Homewares, Women's clothes etc.
The refund will be made through the payment option you chose, provided that nothing else is agreed or there is a barrier to such refund. When returning part of order, the delivery cost will not be refunded.
We try to process returns as quickly as possible and we will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items.

During busy periods this could take up to 14 days from when we receive the goods.

If you think you return has been missed, please contact us here.
Return is free of charge when you use our prepaid return label within 30 day return policy, starting from the date of receipt. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items.

If you want to use the prepaid return label you need to log in to Royal mails portal here and print it out. If you don't have a printer, please bring the QR code to a Royal Mail Customer Service point or a Post Office branch and they will help you further by scanning the QR code and print the labels for you. You can also book a collection where no return label is needed. For more information on how to do this please read here.
We will notify you by email once your return has been processed. A credit will automatically be applied to your method of payment, within 3-5 working days. We always try to process returns as quickly as possible but during busy periods this could take up to 14 days from when we receive the goods. If you paid with Klarna payment method, you can registered your return in Klarna app and pause your invoice until Newbie has received your return items. If you think you return has been missed, please contact us.
You are welcome to exchange in our stores. Please bring our unused item and gift receipt. If you do not live close to a store, please contact Customer Care and we will help you out. Please note that you can't exchange Online Exclusive products in stores, such as Wallpapers, Homewares, Women's clothes etc.

Order Online

Once you find your right garment, click “add to cart”. When you’re done shopping click on the shopping bag icon in the top right corner.

When you have chosen all of your items, click on the "Checkout" button and follow the very simple instructions on screen through our secure checkout process. If you have any difficulty placing your order online please do not hesitate to contact us.
If you want to but you can always checkout as a guest.
We will first send you an order confirmation with an overview of your ordered items, shipping method, total amount and your selected payment methods. When we have shipped your items we will send you a shipping confirmation with a receipt enclosed.
Please reach out to our customer service team, if the order is not dispatched it may be possible to change.
You can request to cancel the order and we always strive to do our best to prevent the order from being shipped. Please contact us in this matter as soon as possible. However it is not always possible to stop an order once it has been placed. If your order has been dispatched, you will need to return the goods (see information for our Return Policy)
It can take up to 15 minutes until you recieve our welcome email that confirms your subscribtion and which contains your discount code.

Privacy Policy

Data security is important to newbie store and we want to be open and transparent regarding how we handle your personal information. We therefore have a privacy policy that determines how your personal data should be processed and protected. You can read about our privacy policy here.
The data protection regulation is the eu's regulatory framework that determines how companies and organisations may treat individuals' personal data. It supersedes the personal data act and imposes high standards of personal privacy and information to the person whose personal information is processed. GDPR means "General data protection regulation".
We follow UK & European laws regarding GDPR.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. No personal information is stored in our cookies.If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. Read about how to opt-out of cookies in our privacy policy
It is important for us to handle your personal data with great respect. To protect your personal data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.Our privacy policy explains how we collect and use your personal information. It also describes your rights and how you can make them happen.

It is important that you read and understand the privacy policy and feel safe in our treatment of your personal data. You are always welcome to contact us for any questions. By visiting our website you are accepting and consenting to the practices described in this policy.

Gift Card

Yes, we have gift cards available online. Find them here.
You can read all about them here.

Gift Wrapping

Yes, we have gift wrapping available online and in stores. Order before 2PM with express delivery and your gift will be on its way the next working day. Find out more about gift wrapping for online orders here.
One gift wrap of your full order costs 2,95 GBP. Order before 2PM with express delivery and your gift will be on its way the next working day. You can read all about it here.
We offer a range of gift box sizes and will choose the most appropriate size for your gift or gifts. If you are ordering lots of items, they might need more than one box. Your gifts are wrapped in nice tissue paper, in a gift box with our own Newbie print on, we pack your gift and delivered within fully recyclable box packaging for arriving nice and safe. You can see a image of our gift wrapping here.
Yes, up to 100 characters. You can read more on how to order gift wrapping online here.
Yes, they can exchange size. Please contact our costumer service for more help here.

Wallpaper

In a unique collaboration with Boråstapeter we have created a collection of wallpaper for the little ones. 32 wallpapers with 15 dreamy patterns, that take us on a trip through Newbie’s 10-year-old saga. Every pattern is carefully handcrafted. Let the fairy tale begin in your children’s room, with enchanting walls that talk.

The wallpapers can only be ordered online. They can also be purchased as a sample in 210mm x 297mm. We offer free shipping for all wallpaper samples. Give discount code SAMPLEWP at check-out. You find all samples here

ALL NEWBIE WALLPAPER IS
All Newbie wallpaper is created in nonwoven material that in a mix of cellulose and polyester. There are also wallpaper that in fabricated by paper, vinyl, textiles, among other materials.
Easyup is a patented trademark from Boråstapeter that has certain charracteristics:
Use glue for nonwoven only.
You need to know the length and width of your walls that you fill in under the "How many rolls" tab on the product page. You can also go to Borastapeter and use the wallpaper calculator to calculate how many rolls you need.
No, none of our wallpapers require painting before. All our wallpaper covers the underlying surface regardless of color.
Yes, all of our wallpapers have enough opacity to cover a dark patterned wallpaper without looking through..
The basic rule is that the substrate should always be dry, even and well anchored.
- - Folding rule
- - Spirit-level
- - Roll
- - Brush
- - Wallpaper scrape
- - Scissors
- - Wallpaper knife
- - Sponge
- - Bowl with water
Read our guide on borastapeter.se How to wallpapers - 8 easy steps
Non-woven is a wallpaper of paper with polyester fiber elements that makes it wet and not swelling. You can then glue directly to the wall and put the wallpaper directly edge-to-edge.
To return unwanted items purchased at newbiestore.com you need to go through these simple steps:
1. - See to that the items have their original labels intact, are unused, and in their original condition.
2. - All goods returned must be packed in a bag or carton. If possible use the original packaging.
3. - Sending items is free of charge when using our prepaid return label.
Read our full return policy for all relevant information you need.
Here at newbiestore.com of course! Boråstapeter also has several retailers in UK, you can find the dealers here.

Find a Store

You can find us in Northcote Rd, Bluewater Shopping Centre, Westfield White City and Richmond.

Use our store locator to find out how to get there >>

Northcote Road store opening hours:
Monday - Friday: 9.30 - 17.30
Saturday: 10.00 - 18.00
Sunday: 11.00 - 17.00

Bluewater Shopping Centre store opening hours:
Monday - Friday: 10.00 - 21.00
Saturday 09.00 - 21.00
Sunday 11.00 - 17.00

Westfield (White City) store opening hours:
Monday - Saturday 10.00 - 21.00
Sunday 12.00 - 18.00

Richmond store opening hours:
Monday - Saturday 10.00 - 18.00
Sunday 11.00 - 17.00

Stop by at newbiestore.com - we're open 24/7 online

Check out our latest Newbie news, get inspired and find your favourites online anytime you like when shopping on our online store.

Contact Us

Our customer service team is available to help you with all types of questions via email. We aim to reply on regular weekdays within 48 hours. Kindly note that you may find your answer on our FAQ page. To find your nearest store, please use our store locator.

Our customer care line is open:
Monday - Friday: 7.30am - 3.30pm
Call us on +44(0)7523512465 or use the contact form below.

For help over the weekend please call any one of our Newbie stores. Any queries regarding delivery of your order can only be answered Mon-Fri.

Newbie Bluewater - 07849 082924
Newbie Westfield - 07715 311985
Newbie Northcote - 07849 084373
Newbie Richmond - 07708 844918

Email: customercare@newbiestore.com

Questions about online delivery under peak season, please see updated information on our Delivery Policy here.